You are trustworthy and have trust in others. You find joy in the details and believe good quality is what keeps guests coming back. You remain cool, calm and collected under pressure. You understand there is no I in team and thrive in social situations. You get that service isnt a transaction. Its about connection. That a smile can make all the difference in someones day. Its genuine, and its who you are.
You understand that service isnt just a transaction. Its about making a connection. You dont lead by rules, you lead by example. You have high expectations and consistently raise the bar for not only yourself, but also your team. When confronted with a situation youre able to assess and problem solve with confidence. You put people before profit, knowing that creating a positive culture leads to happier, more engaged staff who will deliver a better experience for your guests.